Packages of support available:
-Same day response to initial contact by staff member
-Initial consult up to 1.5 hrs
-Weekly 1 hr therapy sessions
-Onward referral if required or ongoing support at the request of staff member
How it works:
1:Staff member to contact service via phone or email same day response between hrs of 8am and 8pm
2:Initial Consultation offered where possible within 48hrs of initial contact. Ideally to take place face to face at dedicated premises at HX5; when necessary it is possible to offer online service. The initial consultation (up to 1.5hr) is an opportunity to do an assessment and identify the focus of work and or make an appropriate referral
3:Agreement to work made then sessions are agreed (Sessions are 1hr unless other wise specified), dates put in diary (number of sessions to be specified by Employer)
Cancellations: A cancellation must be made at least 48 hrs in advance of appointment otherwise session still counted as one of sessions on offer
4:Invoice sent at point of agreement to work
(To be paid within 28 days)